Privacy Policy

Who is responsible for your data

This site (soulourpower.energy/warmpro) is operated by First Choice Energy Ltd, a company registered in England and Wales (Co. No. 12684594), trading as SoulourPower. For the purposes of UK data protection law, First Choice Energy is the initial data controller for the information you submit through the Solar Savings Estimator.

Your installation, if you proceed, would be carried out by Warmpro Insulation Specialists Ltd t/a WarmPro Group (Co. No. 13815359, ICO registration ZB481610). Warmpro receives your details from First Choice Energy under a data-sharing agreement so that they can contact you about your enquiry. From the point of receipt, Warmpro is a separate data controller for the records they hold about you.

Contact details:
SoulourPower (First Choice Energy Ltd): hello@soulourpower.energy
Warmpro Group: info@warmproinsulation.co.uk · 0203 417 3505

What data we collect

When you complete the Solar Savings Estimator on this page we collect the following personal data:

• Your first name and last name
• Your mobile phone number, verified by a one-time SMS passcode
• Your property postcode
• Information about your property: type, number of bedrooms, current heating type, roof type
• Your interest in battery storage or an electric vehicle
• Your marketing consent preference (yes or no)

We also collect non-personal technical data automatically when you visit the site, including your IP address, browser type, pages visited, and time spent on the site. This is collected via Google Analytics 4 and Google Tag Manager. If you accept cookies, we additionally collect a Meta Pixel identifier used to measure the performance of our Facebook and Instagram advertising.

Why we collect your data

We use your personal data for the following purposes:

• To give you a personalised estimate. The information you enter into the calculator generates a personalised estimate of system size, generation, and annual saving for your home.
• To pass your enquiry to Warmpro Group. So a member of their team can contact you about your interest in solar panels and battery storage.
• To verify your phone number. We send a one-time passcode by SMS to confirm the number you submitted is real and in your possession at the time of submission.
• To manage your enquiry. Your details are recorded in our CRM (Pipedrive) so we can respond to your enquiry and manage any follow-up survey or quotation.
• To improve our website and advertising. Anonymised analytics data helps us understand how visitors use the page.

How we use your consent

Contacting you by telephone to discuss a solar enquiry is direct marketing under UK PECR (Privacy and Electronic Communications Regulations). We only do this where you have given your explicit, freely given consent by ticking the consent box on our form.

We will never:

• Call you if you have not ticked the consent box
• Add you to third-party marketing lists
• Sell your data to any other business
• Pass your data to installers or lead aggregators outside the Warmpro partnership named in this notice

Your installation would be carried out by Warmpro Group, who is named on this page from the first scroll and on the calculator consent text. Your data is shared with Warmpro under a data-sharing agreement; it is not sold or distributed elsewhere.

Who we share your data with

We share your data only with the following categories of trusted parties, and only to the extent necessary to deliver our services:

• Warmpro Group. Your contact details, property details and calculator answers are shared with Warmpro so they can respond to your enquiry. Warmpro is contractually required to keep your information secure and to use it only in connection with your solar enquiry.
• Pipedrive. Our CRM system, used to manage your enquiry.
• Formspree. Our form processing service.
• JustCall. Our telephony provider, used to send the one-time SMS passcode and to make follow-up calls.
• Google Analytics and Google Ads. Anonymised website analytics and advertising measurement.
• Meta (Facebook). Advertising measurement only, via Meta Pixel.
• Zapier. Automation service used to route your enquiry internally.

All third-party providers are required to process your data securely and in accordance with UK GDPR. We do not permit them to use your data for their own purposes.

How long we keep your data

We retain your personal data for the following periods:

• Enquiry data, no further action taken. Up to 24 months from the date of enquiry.
• Customers who proceed to survey or installation with Warmpro. Held by Warmpro in line with their own privacy policy and consumer-code obligations, typically 7 years from the date of installation for legal and financial purposes.
• Where you withdraw consent. We will delete or anonymise your data within 30 days of your request.

Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access. You can request a copy of the data we hold about you.
• Right to rectification. You can ask us to correct inaccurate data.
• Right to erasure. You can ask us to delete your data, subject to legal obligations.
• Right to withdraw consent. You can withdraw your marketing consent at any time.
• Right to restrict processing. You can ask us to limit how we use your data.
• Right to data portability. You can request your data in a machine-readable format.
• Right to object. You can object to certain types of processing.

To exercise any of these rights, email hello@soulourpower.energy. We will respond within 30 days. If your enquiry has already been passed to Warmpro, you can also email info@warmproinsulation.co.uk to address your rights with them directly.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and tracking

This site uses cookies and similar tracking technologies for the following purposes:

• Analytics. Google Analytics 4 tracks anonymised visitor behaviour to help us improve the page.
• Advertising measurement. Google Ads and Meta Pixel measure the effectiveness of our advertising campaigns.
• Session data. We use sessionStorage (a browser-based temporary store) to pass your calculator results to the thank-you page. This data is never sent to a server and is deleted when you close your browser tab.

We do not use cookies for profiling or behavioural advertising beyond standard ad performance measurement.

Changes to this policy

We may update this privacy notice from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this notice periodically. Continued use of this site after changes are posted constitutes your acceptance of the updated notice.